PRODUCTS:  

ShoreTel	Aspire™ from NEC	Alcatel OmniPCX	Avaya IP Office

ShoreTel:

Independant tests confirm that ShoreTel delivers the highest voice quality of any VoIP system in the market place. With a latency of only 64 milliseconds across an IP WAN, ShoreTel outperforms all other vendor systems - all of which exceeded the toll quality limit of 100ms latency across IP WAN. ShoreTel's distributed architecture is an elegant architecture that lends itself very well to a highly distributed voice communications environment. All users regardless of their physical location can be connected, intergrated and managed as a single integrated IP voice communications network. One system is used to manage all applications, users and locations.

ShoreTel

Highlights include:

• A wide selection of ergonomic telephones.
• Ease of management and deployment across a multi-site organisation - without sacrificing reliability. 
• Unificiation of multiple sites with a single-image solution.
• All enterprise locations from corporate headquarters to branch office and remote workers - enjoy the same enterprise -class telephony.
• Powerful, easy to use desktop applications keep your employees better connected and more productive.
• A highly scalable system - plug and play installation makes it easy to add new users and devices as you grow.
• Has the highest voice quality of any VoIP system in the marketplace.
• ShoreTel's network call-routing feature, provides cost savings by routing across the IP network to the nearest local off ramp. 
• The system is easy to administer and use - intuitive management tools include a browser - based administration centre. 
• The Personal Call Manager gives every user the ability to manage voice communications directly from their PC. 
• Instant access to a continuosly updated directory and the power to enter only a few keystrokes to locate any user and place a phone call - no need to use the dial pad.
• The AnyPhone feature makes it easy for users to assign their personal phone configuration to any phone on the network, regardless of their physical location.
• ShoreTel Director provides a single, web-based management interface to all administrative functions on the network - one system to manage all applications, all users and all locations. 
• ShoreTel supports any standards - based voice enabled device including RTP(call handling) G.711 and G.729 ( voice packet compression across the WAN ), MAPI ( unified messaging integration), SNMP( management ) and SQL( for database access ). It also boosts an organization's competitive advantage with the telephony platform that can leverage converged data and voice networks including call centre and conferencing solutions.
• Powerful voice and client applications for personalized call management, unified messaging, voicemail, automatic call distribution and out of the box integration with leading CRM packages for the workplace user, remote user and the contract centre agent.
• The IP voice system meets the need for the customer centric applications by supporting a new class of business application one that combines IP voice communications with customer care data.
• The Distributed IP Voice Architecture allows this voice / data customer care process to be distributed as needed throughout the organization even to remote teleworkers.  

ShoreTel is the leading distributed network solution for Enterprise and Corporate Customers.

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Aspire™ from NEC:

Aspire™ from NEC allows you to converge your voice and data network and enjoy the many advantages of Voice over Internet Protocol (VoIP) while enjoying the hundreds of features you've come to expect from traditional digital/analog switching. Aspire lets your organization benefit from the potential cost-saving advantages of IP even if you're not ready to migrate to 100% IP Telephony immediately. That's because Aspire gives you a choice: You can deploy traditional circuit-switched technology, VoIP or a combination, all from one system! You have the freedom to adopt VoIP when and where you need it.

Aspire

• Aspire provides peer-to-peer IP switching."Peer-to-peer" switching means that the stations participating in a call are connected directly to each other through the IP network. The signals travel through the IP network but do not "go through" the switch as they do in traditional telephony.
• Aspire can function in and support a "hybrid" network with traditional digital/analog switching, IP/TDM/IP switching and pure peer-to-peer IP switching means that users can continue to utilize their existing equipment while they begin to phase in IP Telephony and lay the foundation for current and future networks.

• Reduced Costs of Peer-to-Peer IP Connectivity
• Maintaining one network rather than two
• Bypass the long distance carrier by sending voice calls over the data network
• Single cable termination to the desktop
• Reduced brick and mortar expenses by deploying main office features to remote personnel

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Alcatel OmniPCX Office :

The latest release of the Alcatel Omni PCX Office offers more power in telephony, new features, and enhancements in Internet and data functions to improve communications within the small and medium enterprises and to improve customer interactions.

Alcatel OmniPCX Office

Alcatel OmniPCX

Highlights include:

Improved efficiency for business telephony:

• New DECT capacity - up to 120 DECT terminals
• New "cascade forward" feature, forwarding calls to up to 5 numbers, so you never lose a call
• Remote customization of the Personal Assistant for road warriors
• New time-range management facilities to improve customer greetings
• New ISDN remote access server to improve the efficiency of mobile workers
• Support of Fax over IP to optimize costs
• More flexible call distribution with automated attendant blind transfer
• Virtual voice mailboxes for non permanent resident user in the company
• Group voice mailboxes providing single voice mail welcome for a group of users
• Support of Microsoft® Windows Terminal Server environment simplifying Alcatel PIMphony softphone deployment

Improved efficiency for Internet communications:

• New, powerful, CPU for convergence solution (voice and data)
• Increase in Internet access bandwidth
• New firewall with rules editor to improve security
• New proxy server facilities to better control Internet usage
• Increased number of IP VPN tunnels for Internet-based remote access
• New e-mail and unified messaging functions (IMAP 4 support, voice mail notification via e-mail)
• New Web messaging application - Alcatel Web Communication Assistant - for voice messages and email access through a web browser
• Integration with third party antivirus solutions to better protect enterprise data and network

New and improved data services:

• Increased number of integrated data ports
• New, integrated file server to better share storage resources
• Back-up function for system configuration and user data

All the more reason that Alcatel OmniPCX Office is the leading communication solution for SMEs!

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Avaya IP Office:

• Use it as a voice solution, employing either IP technology, more traditional telephony or a combination of both.
• It can be used as a data solution to deliver both local area and wide area networking capability.
• It's an all in one solution you can use it as a converged solution delivering both your voice and data requirements.
• IP Office also provides networking capability so you can deploy the solution that's right for your business across a number of locations with one central management point.
• IP Office is also an applications platform delivering the tools that could help you improve customer service satisfaction and increase productivity.
• Powerful business tools such as Customer Relationship Management are supported through a range of applications from basic call handling to full contact centre functionality including real time and historic reporting.
• It's sophisticated applications such as integrated messaging, voice mail and auto attendant can help staff to manage calls and messages more efficiently.
• The full Avaya IP Office solution is easily managed through IP Office Manager, a Microsoft® Windows®-based PC software application, that connects to the Avaya IP Office system using the TCP/IP protocol.
• An H.323 gateway is integrated so that when small businesses are ready to take advantage of VoIP, they can link up Avaya's IP phones. 
• Avaya IP Office's support of open-standard Q.SIG networking lets a branch office communicate with the main office PBX, regardless of whether it's an Avaya system or someone else's."

 Avaya IP Office is highly innovative, has solid engineering and is good value-for-money (normally exceeding the expectations of their intended markets). 

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